FREQUENTLY ASKED QUESTIONS
What’s the delivery area for your cakes?
We are located in Alam Sutera, Tangerang & we only deliver to Jakarta & Tangerang area.
How do I order a cake?
You can simply contact us through whatsapp 081281188042, line @lelouvre or drop us an email at [email protected]. Tell us your desired cake designs & date of delivery and we will go from there :)
How much are your cakes?
The prices of our cakes vary depending on the difficulty levels of techniques involved and the complexity of your chosen decorations/designs. You can tell us your dream cake (newly customized or chosen from our previous designs) and we will inform you the price. Otherwise, we can always send you a complete pricelist of the cakes and help you out throughout the cake designing process.
When is the best time to order my cake?
We recommend at least 1 week prior to the delivery date. We have limitations on the number of cakes we make per day to ensure only the best & maximised quality work is put into each cake.
Do I need to make a downpayment?
All cake orders require a 50% downpayment at the time of order to secure your date & to book the courier (if any), and the rest have to be paid in full at the latest 3 days prior to your delivery date.
Do you have ready stock cakes?
We don’t always have one, but when we do, we usually will have a notification on our instagram account, so make sure you follow us :) @lelouvre. Otherwise, you can always ask us directly.
What is your payment policy?
We only take BCA transfers at the moment.
What is your delivery policy?
We offer 2 methods of deliveries: motorcycle courier (supported by a company specializing in cake delivery, time of delivery suited to that day's route) or car courier (usually for tiered cakes, flexible time of delivery). Otherwise, you can always pick up your cake daily from 9AM-8PM.
Do I need to refrigerate the cake?
Yes. All of our cakes are buttercream covered. Therefore we suggest you place the cake in the fridge within 1-2 hours. However, if the cake sits in an air-conditioned room without being moved, it should be able to hold itself for about 3-4 hours.
How long do your cakes last?
Our cakes are best consumed within 3 days (with refrigeration).
Do you open baking or cake decorating classes?
We’re currently not open for private lessons. However, we do occasionally have co-working places and/or cooking studios invite us to host a workshop at their places. Please follow our instagram for the most updated information regarding our upcoming workshop(s).
Thank you!
We are located in Alam Sutera, Tangerang & we only deliver to Jakarta & Tangerang area.
How do I order a cake?
You can simply contact us through whatsapp 081281188042, line @lelouvre or drop us an email at [email protected]. Tell us your desired cake designs & date of delivery and we will go from there :)
How much are your cakes?
The prices of our cakes vary depending on the difficulty levels of techniques involved and the complexity of your chosen decorations/designs. You can tell us your dream cake (newly customized or chosen from our previous designs) and we will inform you the price. Otherwise, we can always send you a complete pricelist of the cakes and help you out throughout the cake designing process.
When is the best time to order my cake?
We recommend at least 1 week prior to the delivery date. We have limitations on the number of cakes we make per day to ensure only the best & maximised quality work is put into each cake.
Do I need to make a downpayment?
All cake orders require a 50% downpayment at the time of order to secure your date & to book the courier (if any), and the rest have to be paid in full at the latest 3 days prior to your delivery date.
Do you have ready stock cakes?
We don’t always have one, but when we do, we usually will have a notification on our instagram account, so make sure you follow us :) @lelouvre. Otherwise, you can always ask us directly.
What is your payment policy?
We only take BCA transfers at the moment.
What is your delivery policy?
We offer 2 methods of deliveries: motorcycle courier (supported by a company specializing in cake delivery, time of delivery suited to that day's route) or car courier (usually for tiered cakes, flexible time of delivery). Otherwise, you can always pick up your cake daily from 9AM-8PM.
Do I need to refrigerate the cake?
Yes. All of our cakes are buttercream covered. Therefore we suggest you place the cake in the fridge within 1-2 hours. However, if the cake sits in an air-conditioned room without being moved, it should be able to hold itself for about 3-4 hours.
How long do your cakes last?
Our cakes are best consumed within 3 days (with refrigeration).
Do you open baking or cake decorating classes?
We’re currently not open for private lessons. However, we do occasionally have co-working places and/or cooking studios invite us to host a workshop at their places. Please follow our instagram for the most updated information regarding our upcoming workshop(s).
Thank you!